I comply with the General Data Protection Regulation (GDPR) which governs the responsible and confidential handling of any information I hold about you.

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The purpose of this statement is to explain what personal information I collect and hold, why I collect it, how long it is kept and your rights regarding your personal data.

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I need to collect some minimal personal details before and during your initial appointment including your contact details, availability and some personal information. I will take all reasonable precautions to prevent the loss or misuse of your information.  I hold any paper records in a locked file and any electronic files are password protected. Once you finish counselling, all data regarding your counselling is stored securely for seven years and then destroyed.

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Your personal information will be used only to provide you with my counselling service.  I will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement, for example if there is a child or adult safeguarding issue, or a perceived risk of harm. 

Communications in connection with your counselling may be sent by non-encrypted email. Whilst I endeavour to keep my communications protected against viruses and other malicious agents, I cannot bear responsibility for all communications being cyber-secure.

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If you have any concerns about my use of your data and would like to see the information I hold about you, or would like to correct, update or delete any records, please email me at thamesvalleycounselling@gmail.com. I will make every reasonable effort to resolve your concerns, but if you are not satisfied,  you have recourse to the Information Commissioner’s Office where I am registered (Reference ZA553055).